Kia Sportage

“Didn’t disclose chip in windshield before purchasing. It was in the line of sight of the driver and refused to replace the windshield”

“My salesperson was wonderful to work with. Unfortunately, my excitement turned into deep disappointment when I discovered a vibration issue within 24 hours of taking the car home. I returned immediately, hoping the service department would stand behind the sale, but they failed to diagnose the problem and dismissed my concerns. A certified Mercedes-Benz dealership later found the real cause: severely worn motor mounts that should never have passed an inspection. Instead of taking responsibility, the selling dealer minimized the issue and offered only partial help, leaving me to cover a costly repair on my own. It was heartbreaking to feel so unsupported at a moment when I needed honesty and accountability. Buyers deserve transparency and real care— I strongly urge future customers to be extremely cautious with the service department and consider getting an independent inspection before finalizing a purchase”

“Dealer contacted me promptly. Price they are asking for the used vehicle is unreasonable, however. You can literally purchase a brand new vehicle (same make/model/trim) for about $3k less thank what they want for a used one MY 2023 with about 200 miles on it.”